FAQs

What is ISO 9001?

ISO 9001 is a standard related to Quality Management Systems. It is designed to help organizations ensure that they meet the needs of customers and other stakeholders. The most recent version of the standard is ISO 9001:2008. The ISO standard is internationally recognised and is published by the International Organization for Standardization. Third party certification bodies provide independent confirmation that organisations meet the requirements of ISO 9001. Over one million organisations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today.

Why should I be ISO 9001 accredited?

Many organisations seek ISO accreditation because of customer demand. Customers (especially government organisations) recognise that businesses with ISO 9001 accreditation follow best practice systems and are more likely to achieve customer satisfaction. Businesses also seek accreditation as a tool to progress and prosper. A number of studies have identified significant financial benefits for organizations certified to ISO 9001, with a 2011 survey from the British Assessment Bureau showing 44% of their certified clients had won new business and Corbett (2005) showed that certified organizations achieved superior return on assets compared to otherwise similar organizations without certification.

What is the role of an ISO 9001 Compliance Specialist?

A Compliance Specialist will share their extensive ISO 9001 knowledge and experience with you to help plan, implement and prepare for accreditation. They will coach you and your employees, focussing on the benefits of implementing a Quality Management System. They will help you to integrate quality into your day-to-day operations and promote a focus on continual improvement.

How long will it take to get certified?

Preparation for the certification audit can take anywhere from eight weeks to six months depending on the size of the company and how intense the implementation plan is. A Compliance Specialist can give you an accurate time frame once the Business System Analysis is complete.

How much management input would be required?

A whole section of the ISO 9001 standard is dedicated to Management Responsibility. Under the standard, Management need to be committed to the development and implementation of the Quality Management System and continually improving its effectiveness. It is expected that adequate resources are dedicated to the implementation and management of the Quality Management System, that a quality policy and objectives are established and that regular Management Reviews are conducted.

How long does accreditation last for?

In order to maintain ISO 9001 certification, it’s necessary to prove that you are still in accordance with the standard’s requirements. Although a certification is valid for three years, a Surveillance Audit is required semi-annually to start off with, extending to annually (at auditor’s discretion) to ensure the organisation is following and maintaining the requirements of their Quality Management System.

How much does ISO 9001 accreditation cost?

The cost of a third party audit and ISO 9001 accreditation depends on your company’s size. For a small company with few high-risk activities you can expect to pay $3,000-$4,000 per annum. A cost estimate will be calculated and submitted upon completion of your Business System Analysis.

How much does a Focus QA Compliance Specialist cost?

There are two main costs involved in gaining accreditation:

1.  The cost of a third party audit and ISO 9001 accreditation depends on your company’s size.  For a small company with few high-risk activities you can expect to pay $3,000-$4,000 per annum.

2.  Focus QA specialist services are also dependent upon the size and individual requirements of your company.   The following table outlines cost estimates based on a company with less than 20 employees and few high-risk activities:
Stage 1: Business System Assessment and Recommendation Report – $720
Stage 2: Documentation of business system including policies and procedures - $1,600-$2,000
Stage 3: Documentation of supporting work instructions and templates – $1,400-$1,700
Stage 4: System implementation, management review and staff training – $1,500-$1,900

A Business System Assessment will be carried out to determine the company’s requirements; this assessment will be used as a basis for system implementation recommendations.  Recommendations will include a project time-line and fixed price quotes for each stage.

Where is Focus QA based?

Focus QA Compliance Specialists are based in Brisbane, Australia, however with the wonders of technology, we are able to advise local and inter-state clients alike. Business system documentation is predominately done remotely, with on-site visits scheduled for Business Analysis, staff training and 3rd party (external) audits.

Call us today on 1300 727 844 to discuss getting ISO 9001 certified.

 

 

 

 

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